MIA OS · Customer Care

Refund Policy

Effective October 9, 2026 · Last updated October 9, 2026

This policy explains when a digital-product refund may be available, how to request one, and how we handle genuine access or technical problems.

How refunds work: MIA OS products purchased through our Fourthwall checkout are sold by Fourthwall. Fourthwall administers product-order refunds, cancellations, chargebacks, and mandatory consumer remedies. This page explains how MIA OS helps with genuine delivery and product-support issues without overriding Fourthwall's terms or applicable law.

1. Seller and transaction provider

Fourthwall, Inc. is the seller and Merchant of Record for MIA OS product orders completed through the Fourthwall checkout. The purchase transaction is directly between Fourthwall and the customer.

2. Digital delivery or technical problems

If your paid MIA OS download is missing, corrupted, inaccessible, or you encounter a reproducible setup problem, email support@getmiaos.com from the purchase email when possible. Include the order reference and a short description of the problem. We will provide reasonable product support and, when a transaction remedy is appropriate, coordinate with Fourthwall as needed.

3. Refund decisions

Refunds, cancellations, credits, withdrawals, chargebacks, and other transaction remedies are processed by Fourthwall under its applicable merchandise terms, policies, payment-provider requirements, card-network rules, and applicable consumer law. MIA OS does not publish a separate policy that limits or contradicts rights Fourthwall is required to provide.

4. Digital products

Because MIA OS is delivered digitally, eligibility for a discretionary refund can differ from physical-product returns. Delivery of a digital file does not remove any mandatory consumer right that applies to you by law.

5. Duplicate or unauthorized charges

If you believe you were charged more than once for the same intended purchase, or you do not recognize a transaction, contact support promptly with the order reference if available. Do not send full payment-card details by email.

6. Consumer rights

Nothing on getmiaos.com is intended to restrict statutory cancellation, withdrawal, refund, or other consumer rights that cannot legally be waived. Where Fourthwall provides consumer-rights functionality at checkout or after purchase, those controls and disclosures govern the transaction.

7. Misuse and unauthorized distribution

Product misuse, unauthorized redistribution, resale, or deliberate circumvention of license protections may affect discretionary assistance or access to future product support, but does not eliminate any non-waivable rights provided by law or administered by Fourthwall.

Questions?

Email support@getmiaos.com.